my terms & conditions

That are additional to the Stormfauna Terms & Conditions policy

As each piece is made to order, we have a delivery time of 4 weeks.  However, if an item is required sooner than this, we can usually prioritise your order to ensure you receive it for the date required.  Please use the 'Ask a question about this product' button when ordering to check on delivery time. 

All our products are handmade and therefore slight variations can occur but these will be minimal and we feel that this is what makes your piece unique. 

Many of our items are made using Sterling Silver which can tarnish over time.  This can easily be rectified by cleaning gently with a silver polishing cloth.  Please keep each item wrapped in its original packaging to avoid this.

As each item is made to order, we are unable to accept returns of items unless they are faulty.  In the extreamely unlikely event of this, please inform us within 7 days of reciept of the item.  Either by using the 'Ask a question about this product' button or by emailing and alerting them to this.

If any items is being worn or given as a gift to a child, please be aware that some items contain small beads and wire which can be a choking hazard.  We accept no responsibility for any accidents caused by our items.