Stormfauna Returns policy

Stormfauna want you to be happy with the goods and service you receive from all of our sellers and so do they. If you make a purchase from one of our sellers you have 28 days, from receipt of cancellable goods, to notify the seller if you wish to cancel your order or exchange an item unless stated other wise.

All sellers will follow the stormfauna.com returns policy below.

exemptions and exceptions

The following items are generally non-cancellable and non-refundable:

  • Perishable merchandises, including any food or flowers.
  • Large items of furniture or fixtures that are specially made to order.
  • Art, ceramics, sculpture, cards and other creative pieces that are specially commissioned when you place an order.
  • personal items sold (Earrings, cosmetics) even with a hygiene seal
  • personalised items that are specially made, or ordered, with your choice of name, fabric, message or other customised aspect that makes the item unique to your requirements and therefore cannot be resold.

Please use the contact the seller button if you are in any doubt to double check whether an item is cancellable or non-cancellable before purchasing to avoid disappointment.

How to return or exchange a product

You must notify the seller in writing if you wish to cancel your order or exchange an item. Please write and outline your reasons for cancellation.

We recommend that you return the goods in appropriate packaging, use a ‘signed for’ delivery method and obtain proof of postage. Do not destroy or dispose of any product, even if it is faulty, before arrangements have been discussed with the seller.

The seller will process a refund of your order payment directly to your payment debit or credit card within 30 days at the very latest, subject to compliance with the returns policy Terms and Conditions and timeframes outlined below.

This information summarises the main terms of our returns policy. All sellers comply in full to the returns policy so that you have peace of mind when ordering any product through Stormfauna.com. If you have any further questions about our returns policy, please contact us at sales@stormfauna.com or call 07786982972 to speak to our customer service team.