my terms & conditions...

That are additional to the Stormfauna Terms & Conditions policy

 The Sweet Reason CompanyTerms & conditions

 Our service to you

We aim to give you a excellent service and for you to be satisfied with our products. However if you’ve sent or received a Sweet Reason product and you’re not happy with the experience, please send us an email to info@stormfauna.com .We’ll do our best to get back to you within 24 hours, and we will make sure we correct any mistake that may have happened.

Order process

Payment

We take payment when we know we can fulfil your order. If there is a problem with your order we’ll be in touch within 24 hours. 

Dispatch 

We aim to send your order out within 2 working days. If we’re not able to meet this timeframe we’ll let you know by email. We’ll be able to offer you a different product, a later delivery date, or, a refund. We don’t dispatch our products at the weekend or on bank holidays.  

Letterbox friendly

We offer letterbox friendly boxes for most of our gifts. However the large brownie bites box (36 bites) is not. Also our letterbox friendly boxes fit through most letterboxes, however if your letterbox is on the small side, it will not fit through, sorry! We therefore cannot guarantee that they will fit through your letterbox, but we know most of our customers receive them on their front door mat.. inside the house that is!  

Post dated delivery 

Post dated deliveries need to ensure enough days are allowed for the delivery option you have chosen, in particular second class which takes 2-3 days. Also, we cannot guarantee any delivery date unless you select the tracked delivery option which is guaranteed. 

 Personal messages 

Please make your personal messages on the gift card appropriate. We reserve the right not to print and send a message that may contain offensive and/or inappropriate content. 

Shelf life

All of our baked products have a shelf life of approximately 7-14 days from receipt, depending on the bakes you have chosen and the type of delivery selected. If a box is purchased from us and not given to the recipient or opened within the best before dates, we cannot take responsibility for it being out of its best before date.